Authentic voices. Remarkable stories. AOL On Originals showcase the passions that make the world a more interesting place.
Connected features the personal stories of six New Yorkers woven together into one of the most intimate series ever. This groundbreaking show changes the nature of storytelling by giving each character a camera to document their lives. The result is a unique format revealing as different as everyone appears to be, we are all universally Connected.
Wake up to your world in 2 minutes.
Jews and Money. Asian Drivers. Polish IQ. CPT… that's racist! But where do these stereotypes come from? Comedian Mike Epps explores the backstories of this humor and how history and fact often distorts into a snide – but sometimes funny – shorthand.
"INSPIRED" features celebrities, visionaries and some of the biggest newsmakers of our generation, recounting the stories behind their biggest, life-changing moments of inspiration.
In a compelling series of verite encounters, Win Win provides unique access into the minds and lives of the world’s most-celebrated entrepreneurs and athletes.
Explore what it means to be human as we rush head first into the future through the eyes, creativity, and mind of Tiffany Shlain, acclaimed filmmaker and speaker, founder of The Webby Awards, mother, constant pusher of boundaries and one of Newsweek’s “women shaping the 21st Century.”
Nicole Richie brings her unfiltered sense of humor and unique perspective to life in a new series based on her irreverent twitter feed. The show follows the outspoken celebrity as she shares her perspective on style, parenting, relationships and her journey to adulthood.
Comedy is hard, but teaching comedy to children is hilariously difficult. Kevin Nealon is giving the challenge to some world-famous comedians. As these young minds meet with comedy’s best, get ready to learn some valuable comedy lessons, and to laugh!
James Franco loves movies. He loves watching them, acting in them, directing them, and even writing them. And now, he’s going to take some of his favorite movie scenes from the most famous films of all time, and re-imagine them in ways that only James can.
The story of punk rock singer Laura Jane Grace of Against Me! who came out as a woman in 2012, and other members of the trans community whose experiences are woefully underrepresented and misunderstood in the media.
Executive produced by Zoe Saldana (who will be the subject of one episode), a celebrity travels back to their hometown to pay tribute to the one person from their past (before they were famous) who helped change their life by giving them an over-the-top, heart-felt surprise.
Enter the graceful but competitive world of ballet through the eyes of executive producer, Sarah Jessica Parker. This behind-the-scenes docudrama reveals what it takes to perform on the ultimate stage, the New York City Ballet. Catch NYCB on stage at Lincoln Center.
Park Bench is a new kind of "talking show" straight from the mind of born and bred New Yorker and host, Steve Buscemi.
Learn how to create a waitstaff that dazzles, delights, and delivers results. In this video,you'll learn how to upsell.
Tags:The Perfect Server - How to Upsell,jumbobay,perfect server,resturants service,serving,Serving tips,upsell,vat19.com,waiter,waiters training,waitstaff
Grab video code:
Bill Billingsworth: A Ketel One Vodka Martini with a twist. Delicious. Usually, when I’m at a restaurant, I simply order a vodka martini with a twist. Now, depending on the restaurant and the server, the server may ask if I’d prefer my martini made with Ketel One Finlandia, Absolut and so on. If prompted, I’ll always order a Ketel One. The server who asked has just successfully up-sold my martini to a premium liqueur. Up-selling is an excellent way to increase the base price of your table’s bill and it usually increases the guest’s impression of your service. Give them excellent service and you’ll reap the rewards at the end of the meal. The key to upselling is to do it subtly. You don’t wanna seem to pushy. I your guest declines, let it go. Now, let’s watch a few scenarios of opportunities to upsale. Jane: Well hello, welcome to Lorenzo. My name is Jane and I’ll be the one taking care of you. Just let me know if there’s anything that you need. Tonight, our bartender is making a raspberry martini. It’s made with Chambord, Stoli Vanilla and garnished with a fresh raspberry. Female: Oh, I’ll have the raspberry martini. Male: I’ll take a gin martini. Jane: Would you prefer particular kind of gin, Tanqueray, Bombay, Sapphire or Beefeater? Male: Sapphire would be great. Jane: Great! Excellent! I’ll be right back with those. Bill Billingsworth: Jane is on the role. By presenting this couple with the specialty drink of the night, she encouraged them to get a round of cocktails. She also offered the gentleman call in premium gin choices that increased the price of his drink. Let’s watch some other examples of opportune upselling moments Jane: And our soup today is squash bisque made with fresh cream. Can I go ahead and get an appetizer started for you while you decide on the rest of your meal? Bill Billingsworth: Excellent! Jane has encouraged her guest toward an appetizer before they decide on the rest of their meal. This is a great way to get your guest to order multiple courses and increase the check size. Jane: And garnished with a fresh raspberry. Male: I think we’re in the mood for a lime tonight. How about a nice merlot? Jane: Oh, well, by the glass, Lorenzo Way has chosen three merlots listed at the bottom of your menu. My favorite is the Ravenswood. It’s medium bodied with a nice oak aroma and a hint of blackberry mixed in. Male: Sounds nice. I think I’ll go with your recommendation. Jane: All right. Bill Billingsworth: Jane’s special drink sale didn’t work but she recovered and upsold the male guest from a house merlot to a much more expensive glass of wine. When making recommendations, it’s important not to always recommend the most expensive glass of wine. If you keep pushing the most expensive items, your guest might start to doubt your recommendation. Jane: Do you have any questions about anything on the menu? Male: I think we're ready to order. Female: I’ll have the halibut. Jane: Excellent choice! Now, do you want to start with a cup of our signature butternut squash soup? The flavor is really paired nicely with the halibut. Bill Billingsworth: Jane just encouraged her guest to order the restaurant’s signature soup and she gave the guest the reason to order it. It pairs nicely with the halibut. Tying a special value to a dish always helps to sell it. You can use, “The chef recommends,” “My personal favorite,” or “A lot of my regulars like,” to give a dish a special recommendation. Check out the reference section for a list of similar terms. Remember, an undecided guest is an opportunity to upsale the guest to something they might not normally get. By helping them decide, you can influence their choices and help them pick out multiple and/or more expensive dishes. Your guest will have a richer dining experience, thanks to your recommendations. Remember, great service is what’s going to make this a great dining experience for your guest and a great tip for you. Jane: Tonight, we have a wonderful seasonal dessert special. Our chef designed a dessert featuring fresh strawberries. He starts with the puff pastries and smothers it in vanilla bean custard, and then tops it with fresh strawberry halves. Drizzled over the entire thing is strawberry puree. Now, we also have homemade fruit sorbets, if you‘re looking for something a little lighter and our flavors tonight are strawberry, kiwi, blueberry, peach and black cherry and you can have one to four flavors. Female: Let’s get the strawberry dessert. Male: Yeah, that’s good. Jane: And would you care for an after dinner drink? A Port, Baileys, latte, cappuccino? Female: I’d love a latte with Baileys. Jane: And for you, sir? Male: I’d like a Francesca Port. Bill Billingsworth: Jane’s presentation of the special dessert was excellent. Her guest immediately wanted the dessert after hearing her description of the strawberry puff pastry. Jane also provided them with several after dinner drinks besides just plain coffee. Her dessert sale just boosted the guest’s bill and consequently her tip. Jane: I think your appetizers will be ready in just a moment. Can I go ahead with the rest of your orders, get the menus out of your way? Male: That’ll be great. You go first. Female: I think I’ll have the crab cakes with purple potatoes. Jane: Oh, the purple potatoes are intriguing. Would you like to start it with a mixed green salad with pears and goat cheese? Female: Hmmm. I don’t know how hungry I am. Jane: Well, I could put in a half portion if you’d like to have some greens. Female: That’ll be great! Bill Billingsworth: Jane tried to push a salad course on Jackie. Jackie was a little hesitant and looked like she was about to decline the salad when Jane jumped in with another alternative, a half salad. Not all restaurants would do this. So make sure you check with your kitchen and manager before you go offering services to guest that you can’t provide. The important thing to remember is that you are on stage the moment you step into the restaurant. You are a selling machine. I can’t stress this next point enough. You must own the menu. You need to know each dish backwards and forwards to be able to sell it. You need to know whether the potatoes that come with the sirloin or fingerling—or baby ribs. Check out the terminology section if you need some help figuring out what the difference is between braised and broiled or if you need to get some great descriptive vocabulary for your presentations. Utilize opportune moments to upsale. Your guests will appreciate your interest in their meal and you’ll also increase your guests’ bill and subsequently your tip. Always remember, you’re a selling machine.