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Millions of commuters that go through New York's Grand Central Terminal each year leave behind thousands of personal possessions. ...
But there's a good chance those items end up here, at one of the busiest lost and found facilities in the country. (Dec. 27)
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SHOTLISTAP TELEVISION - AP CLIENTS ONLYNew York - December 2, 2013 1. Various, Grand Central terminal2. Medium, Lost and Found counter3. SOUNDBITE (English) - Melissa Gissentanner, Manager, Metro North Railroad Lost and Found (transcript below)4. Various, recovered items5. SOUNDBITE (English) - Daniel Brucker, Spokesman, Metro North Railroad: (transcript below)6. Various, recovered items7. SOUNDBITE (English) - Raymond Rosario, Clerk, Metro North Railroad Lost and Found: (transcript below)8. SOUNDBITE (English) - Daniel Brucker, Spokesman, Metro North Railroad: (transcript below)9. Various, recovered items10. Medium, Lost and Found counterVOICE-OVERIT'S HARD TO GET LOST AT NEW YORK'S GRAND CENTRAL TERMINAL, YOUR DESTINATION IS ALWAYS JUST A GLANCE AWAY.BUT KEEPING YOUR POSSESSIONS IN CHECK ALONG THE WAY IS ANOTHER STORY.FORTUNATELY, THERE'S A GOOD CHANCE FORGOTTEN BELONGINGS MADE IT HERE, ONE OF THE BUSIEST LOST AND FOUNDS IN THE COUNTRY.SOUNDBITE (English) - Melissa Gissentanner, Manager, Metro North Railroad Lost and Found:"We recover almost over 24,000 items a year. We return close to 13,000 items a year."HUNDREDS OF COATS, CANES, CELLPHONES AND WALLETS ARE CATALOGUED AND STORED HERE. IT'S A METICULOUS PROCESS.SOUNDBITE (English) - Daniel Brucker, Spokesman, Metro North Railroad: "Here we have just one glove, one. And yet it has its inventory tag which tells us exactly where it was found, when it was found, what the circumstances were. What train, what time, what seat, all that information for one glove."AND IT'S NOT JUST THE ODD PIECE OF CLOTHING THAT'S LEFT BEHIND. PRIZED POSSESSIONS THAT PEOPLE RELY ON TO GET THROUGH THE DAY PILE UP. SOUNDBITE (English) - Raymond Rosario, Clerk, Metro North Railroad Lost and Found:"Mostly we get a lot of iPads and way too many iPhones. We get backpacks, briefcases. It's pretty much all of them are standard. What we get the most are definitely cell phones and keys and glasses."WHILE NOT ALL LOST ITEMS ARE RETURNED, MELISSA GISSENTANNER WHO MANAGES THE OFFICE HAS FOUND PLENTY OF JOY IN HER ROUTINE.SOUNDBITE (English) - Melissa Gissentanner, Manager, Metro North Railroad Lost and Found:"For me it's always good to see, to hear the joy and the relief in a customer's voice that we've located their item and we found their item. It's the gleam and the thankfulness that they get.FOR BUSY COMMUTERS, KNOWING THERE'S A PLACE TO CHECK OFFERS A BIT OF HOPE EVEN IF THEY LEAVE EMPTY HANDED.JULIE WALKER - ASSOCIATED PRESS