VIDEO
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Capture Your Flag
How Keeping Promises Strengthens Cisco Customer Relationships
VIDEO DESCRIPTION:
In Chapter 3 of 17 in his 2010 Capture Your Flag interview with host Erik Michielsen, customer advocacy marketing executive
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Alan McNab details how he learned customer support and intimacy skills working with Cisco early in his career. Keeping promises allows Cisco to strengthen its customer relationships. This process starts by capturing a concern, then assessing it, and and finally delivering a solution.
Posted: 04/17/2011
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Views: 649
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Duration: 01:17
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