In Chapter 3 of 17 in his 2010 Capture Your Flag interview with host Erik Michielsen, customer advocacy marketing executive
Alan McNab details how he learned customer support and intimacy skills working with Cisco early in his career. Keeping promises allows Cisco to strengthen its customer relationships. This process starts by capturing a concern, then assessing it, and and finally delivering a solution.
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Capture Your Flag creates a model of success college graduates and early- to mid- career professionals can follow by interviewing up and coming leaders about formative decisions and experiences shaping their careers.