VIDEO | by Capture Your Flag

How Commitment-Based Management Empowers Employees

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VIDEO DESCRIPTION:
In Chapter 6 of 17 in his 2010 Capture Your Flag interview with host Erik Michielsen, customer advocacy marketing executive ...
Alan McNab shares how commitment-based management can be used to create a participatory service driven culture. McNab works for NCR, a retail technology company with a substantial customer service group. By creating a culture of accountability, service becomes meaningful not only at the company level but also at the line level with individual employees.
Posted: 04/17/2011 | Views: 2,365 | Duration: 02:19
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