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Potential victims of credit card fraud tied to Target's security breach said they had trouble contacting the discounter through ...
its website and call centers. (Dec. 20)
Tags:ap,AP News,Associated Press
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SHOTLISTAP Television - AP Television Clients OnlyRichardson, Texas - December 20, 20131. Wide, Target exterior2. SOUNDBITE (English) Deborah Sawyer, Dallas, TexasAP Television - AP Television Clients OnlyNew York, December 20, 20133. Frame grab, Target Corp's Facebook page4. UPSOUND of Target customer service line, 866-852-86805. AP Television - AP Television Clients OnlyPlano, Texas - December 19, 20136. Card swipe at Target storeAP Television - AP Television Clients OnlyWashington, D.C., December 20, 20137. SOUNDBITE (English) Dr. Marcus Rogers, Director of Cyber Forensics Lab, Purdue University8. Graphic: Credit card statement9. SOUNDBITE (English) Dr. Marcus Rogers, Director of Cyber Forensics Lab, Purdue University10. Various, Target shoppersVOICE-OVERFOR MANY TARGET CUSTOMERS, mounting FRUSTRATION AND ANGER.SOUNDBITE (English) Deborah Sawyer, Dallas, Texas"I went to the bank this morning and went ahead and cancelled both my credit and debit card I used at Target. They were bank cards, not a Target card, but I went ahead and cancelled them."THE COMPANY'S FACEBOOK PAGE HAS BEEN INNUNDATED WITH COMPLAINTS SINCE A MASSIVE DATA BREACH AFFECTING 40 MILLION CUSTOMERS WAS DISCLOSED ON THURSDAY.TARGET APOLOGIZED AND SAID IT WAS ADDING MORE WORKERS TO FIELD CALLS AND HELP SOLVE WEBSITE ISSUES. BUT MANY CUSTOMERS ARE STILL GETTING THIS MESSAGE:UPSOUND: "We're sorry, we cannot continue processing your call. Please hang up." WHILE TARGET INVESTIGATES THE BREACH, IT'S RAISING QUESTIONS WHY MORE ADVANCED TECHNOLOGY CURRENTLY USED IN CANADA AND EUROPE ARE NOT BEING USED IN THE US.SOUNDBITE(English): Dr. Marcus Rogers, Director of Cyber Forensics Lab, Purdue University"Smart chip isn't 100 percent secure but it makes it harder to clone."IN THE MEANTIME, SECURITY EXPERTS ARE URGING PEOPLE WHO MAY BE AFFECTED TO CHECK THEIR ACCOUNTS CLOSELY, AND LOOK FOR SMALL CHARGES... IN THE ONE TO TEN DOLLAR RANGE. SOUNDBITE (English) Dr. Marcus Rogers, Director of Cyber Forensics Lab, Purdue University"These are usually indications that the criminals are actually testing the cards to see if it's been blocked, to see if it's been on the bad card list." THE RETAILER'S DATA-SECURITY TROUBLES AND ITS ENSUING PUBLIC RELATIONS NIGHTMARE THREATEN TO DRIVE OFF HOLIDAY SHOPPERS DURING THE COMPANY'S BUSIEST TIME OF YEAR.WARREN LEVINSON, ASSOCIATED PRESS