Authentic voices. Remarkable stories. AOL On Originals showcase the passions that make the world a more interesting place.
Go behind the scenes with some of the biggest digital celebrities to see what life is like when the blogging and tweeting stops.
The story of punk rock singer Laura Jane Grace of Against Me! who came out as a woman in 2012, and other members of the trans community whose experiences are woefully underrepresented and misunderstood in the media.
Documentary shorts conceived of and directed by famous actors. Jeff Garlin, Katie Holmes, Alia Shawkat, Judy Greer, and James Purefoy
Park Bench is a new kind of "talking show" straight from the mind of born and bred New Yorker and host, Steve Buscemi.
Digital influencer Justine Ezarik (iJustine) is back. After covering the world of wearable tech last season, iJustine is expanding her coverage this year by profiling the hottest tech trends across the country.
A 12 episode documentary series following 5 startup companies competing in the 2013 San Francisco TechCrunch Disrupt Startup Battlefield as they fine tune their products and eventually present in front of a panel of judges in hopes of winning $50,000 in funding.
Enter the graceful but competitive world of ballet through the eyes of executive producer, Sarah Jessica Parker. This behind-the-scenes docudrama reveals what it takes to perform on the ultimate stage, the New York City Ballet. Catch NYCB on stage at Lincoln Center.
Nicole Richie brings her unfiltered sense of humor and unique perspective to life in a new series based on her irreverent twitter feed. The show follows the outspoken celebrity as she shares her perspective on style, parenting, relationships and her journey to adulthood.
Explore what it means to be human as we rush head first into the future through the eyes, creativity, and mind of Tiffany Shlain, acclaimed filmmaker and speaker, founder of The Webby Awards, mother, constant pusher of boundaries and one of Newsweek’s “women shaping the 21st Century.”
Gwyneth Paltrow and Tracy Anderson spend time with women who've overcome hardship, injury, and setbacks to triumph in the face of adversity.
Hank Azaria’s touching, humorous, and often enlightening journey from a man who is not even sure he wants to have kids, to a father going through the joys, trials and tribulations of being a dad.
ACTING DISRUPTIVE takes viewers inside the businesses and passion projects of Hollywood’s top celebrities.
Consumer complaints about the airline industry declined in 2013 compared to the previous year, according to the Airline Quality ...
Rating. The annual study looks at a variety of criteria, and weighs the performance of the nation's top 15 airlines. (April 7)
Tags:airline industry complaints,airline industry consumer complaints,airline quality improves,airline quality rating,ap,AP News,Associated Press
Grab video code:
SHOTLIST: ASSOCIATED PRESS - AP CLIENTS ONLY1. Mid of planes at Reagan National Airport2. Mid of US Airways planes on tarmac3. Mid of Jet Blue passengers at ticket counter4. Tight of Jet Blue ticketing agent5. Mid of Southwest passenger at ticketing area6. Mid of United passenger at ticketing area7. SOUNDBITE: (English) Prof. Dean Headley, Airline Quallity Rating Co-Author (Transcribed Below)8. Mid of American Airlines jetliner on runway9. Tight of American Airlines jetliner on tarmac10. AP Graphic Airline Quality Rating11. SOUNDBITE: (English) Prof. Dean Headley, Airline Quallity Rating Co-Author (Transcribed Below)12. AP Graphic (2) Airline Quality Rating13. SOUNDBITE: (English) Prof. Dean Headley, Airline Quallity Rating Co-Author (Transcribed Below)14. Mid of passenger at ticket area15. Mid of Hawaiin Airlines check in sign16. Wide Alaska Airlines ticketing area17 Mid of Alaska Airlines ticketing area18. Mid of Delta ticketing area19. Mid of American Airlines jetliner on runway20. Mid of American Airlines ticketing area21. Tight of American Airlines ticketing area22. Mid of Frontier Airlines jetliner taking offVOICEOVER SCRIPTAIR TRAVELERS COMPLAINTS ABOUT THE AIRLINE INDUSTRY TO DOT DROPPED BY 15 PERCENT THIS PAST YEAR...COMPARED WITH THE YEAR BEFORE. THAT'S ACCORDING TO THE AIRLINE QUALITY RATING....AN ANNUAL STUDY THAT'S NOW IN ITS 24TH YEAR. THIS YEAR'S AQR FOCUSED ON AMERICA'S15 BIGGEST DOMESTIC CARRIERS. -- EXAMINING FOUR KEY ELEMENTS -- ON-TIME PERFORMANCE....DENIED BOARDINGS....MISHANDLED BAGGAGE..AND CONSUMER COMPLAINTS.SOUNDBITE: (English) Dr. Dean Headley, Airline Quality Rating Co-Author"Generally speaking, we're on an upward trend for airline quality for 2-3 years. 2007 was the worst year we ever had in the 24 years we've been doing this, so we're kind of moving in the right direction."SOME OF THE KEY FINDINGS:HAWAIIN AIRLINES HAD THE BEST ON-TIME PERFORMANCE IN 2013 -- 93.3 PERCENT WHILE AMERICAN EAGLE HAD THE WORST ON-TIME PERFORMANCE -- 72.1 PERCENT.VIRGIN AMERICA HAD THE BEST BAGGAGE HANDLING RATE -- LESS THAN 1 MISHANDLED BAG PER 1000 PASSENGERS.WHILE AMERICAN EAGLE HAD THE WORST BAGGAGE HANDLING RATE -- NEARLY 6 MISHANDLED BAGS PER THOUSAND PASSENGERS.SOUTHWEST HAD THE LOWEST CONSUMER COMPLAINT RATE -- JUST POINT .34 PER 100,000 PASSENGERS.BUT ITS NUMBERS IN ALL FOUR CATEGORIES WERE NOT AS GOOD LAST YEAR AS THEY WERE IN 2012.SOUNDBITE: (English) Dr. Dean Headley, Airline Quality Rating Co-Author"They bought Air Tran, they are trying to consolidate, they're expanding their routes, they're going new routes, they're going international for the first time….southwest is becoming a much more complex operation than they have had in the past, and that always adds a few headache."THE STUDY'S CO-AUTHORS SAY THE DEPARTMENT OF TRANSPORTATION ONLY RECEIVES ABOUT 9300 COMPLAINTS FROM AIR TRAVELERS ANNUALLY BECAUSE MANY PEOPLE WHO COMPLAIN ONLY REGISTER IT WITH THE AIRLINE -- AND LEAVE IT AT THAT.HIS ADVICE TO TRAVELERS -- LET D-O-T KNOW WHEN THERE'S A PROBLEM WITH SERVICE.HIS ADVICE TO THE AIRLINES -- MAKE CUSTOMER SERVICE A HIGHER PRIORITY WITH FRONTLINE EMPLOYEES.NED BARKER...ASSOCIATED PRESS.